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Customers

At Vantage, we focus on one thing: operational excellence for our customers. We're so confident in our service capabilities that we offer the only proactive Service Level Agreement (SLA) in the IP Telephony industry.

In the rare event an unscheduled network outage occurs, Vantage will notify you within 24 hours of the problem. The resolution results, the downtime, and the amount of credit that will appear on your next monthly bill will be included in the initial contact notification - there's no need for trouble tickets or record keeping, as Vantage will do the work for you.

The Vantage customer service staff is always ready to help with additional services like Instant Messaging, conference calling, 800 service, calling cards, cell phones, telecommuting, disaster recovery applications and additional training.

Vantage VIP Service includes the password-protected Vantage Viewpoint for customer service, which includes:

  • Online billing by extension and by site
  • Online bill payment and payment records
  • Online trouble ticketing and status reports
  • 3-month running record of all call records and stored for one year
  • Online requests for additional service


End users will have their own dedicated on line voice portals to improve their productivity, such as:

  • Change basic voice features like speed dial
  • Change the status of where a phone should ring, and what numbers can reach you
  • "Find Me, Follow Me" simultaneous ringing
  • Dial outgoing calls from Outlook with a single click
  • Popup screens showing inbound calls
  • Missed, received and outbound call logs available on-screen
  • Single unified inbox for voice mail, faxes and e-mail
  • Presence management, including online or on-phone status for collaboration purposes