Medical
Vantage customers include visiting nurses, medical practices, clinics and hospitals. Key features are:
- Hunt groups or call center to ensure calls are always answered
- Calls are divided into revenue producing, administrative (with queues for billing, appointments, insurance questions and medical inquiries) and emergency for bottom line impact
- Single number reaches doctors and nurses in the office or mobile for the right calls to be answered
- Unified messaging saves voice mails and faxes in e-mail for later reference
- Call recording for legal discovery and greater customer service
- Predictive dialing for high volume medical collections applications
- Supervisor screens to insure all calls are answered and move staff to the busiest queues
- Web interface to update service settings in real time
- E-fax services to ensure patient confidentiality and HIPAA compliance
- Integrated customer calendar for appointments and follow ups
- Management reports for appointment reminder calls
- HIPAA Compliant
- Securely share information between medical professionals
- Track and store electronic data related to patients
- Manage voicemails and patient call backs
- Built in Disaster Recovery
To learn more about how our solutions can help resolve your firm's pressing needs, please Contact Us today.
Feature Industries