Vantage Communications Worldwide Communications, Single Customer View

Contact Center

Historically, only large enterprise organizations could afford to run contact centers to manage the customer support and sales process. The Vantage Virtual Contact Center (VCC) is a hosted solution that Small to Medium-Sized Business can utilize to better serve their customers and prospects without the need for capital investments and with fixed monthly billing costs. It costs five times more to sign a new customer than to satisfy current clients. Customers will call your competition if you keep them on hold too long or don’t answer, and VCC is a powerful tool to keep those customers satisfied.

• VCC makes sure your customers calls are answered promptly by the right people to help them
• Hang ups can be tracked by caller or queue for immediate follow up
• Track productivity of your agents and statistics regarding your customers
• A call center doesn’t need dedicated agents but can track performance by customer
• Remote employees can answer calls and be managed as if in the office, optimizing staff
• Manage multiple queues, quickly move underutilized agents to the busy queues
• Include live calls, email, faxes and voicemails in a customer queue