Vantage Virtual Contact Center

"Our Service and Inside Sales Teams support 5,000 customers and 50 field reps by efficiently managing voice, fax, e-mail and social media from a single inbox. Our agent efficiency has increased 40 %"
Vantage Learning

Mobility + Multimedia + Inbound/Outbound = Great Service

The traditional call center—agents in a big room with headsets answering calls—is becoming obsolete. The Vantage Virtual Contact Center (VCC) allows any sized organization to deploy call center functionality with agents located in the office, at home, or anywhere in the world. But simply answering calls isn’t enough anymore. Customers want to reach you via email, IM, text, chat and fax. VCC enables you to reach your customers using the communications channels they want.

VCC Reporting is so comprehensive it manages all agents, balancing inbound and outbound voice and data communications so that customers are not left waiting and agents are optimally used. VCC’s hosted delivery model requires no extensive investment in servers, software, maintenance, or specialized staff. VCC is browser based, priced monthly per seat, and is 70% less than premise based systems. Best of all, it’s already operational for thousands of users, insuring simple and rapid installation.

Vantage VCC Resources
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