Ensure Customer Retention
Numerous studies have been performed that all reach the same conclusion: it’s more cost effective to keep your current customers satisfied then to try to acquire new customers. Vantage Communications offers a number of solutions that can ensure that your customers get the best possible customer service and support.
- Customers can call a single number and reach their contact person because their call simultaneously rings on any number of alternate numbers (ie. mobile phone, house line, remote office, etc.).
- Easily track ALL communications with a company to ensure that messaging is consistent, up sell opportunities can be identified, follow up is maintained and nothing is falling through the cracks.
- Enable customers to quickly and easily be routed to the right person to assist them, helping to improve satisfaction.